In times of uncertain customer demand and purchase, it becomes increasingly important to bring the value proposition to the customer as soon as possible, and at the best price and quality.
Lean at A.T. Kearney focuses on understanding the customer value proposition, aligning internal processes with this proposition, and eliminating waste and unnecessary spend. We believe Lean initiatives must be aligned with the strategic objectives of the business in order to bring step changes in improvement. A lean organisation allocates appropriate resources to support and lead the underlying processes, ensures their smooth running to build and foster an environment of continuous innovation, and above all delivers customer value in an effective and efficient way.
Lean principles can be successfully applied to all industry sectors. Engagements typically enjoy a two- to six-fold return on investment. Example engagements include:
- Lean implementation at a leading textiles and washroom services provider, which helped grow the operations revenue of their Belgian hospitals by more than 4%
- Lean application at a leading bank, which helped to improve mortgage and credit transaction processing times by 80%, saving the bank millions of pounds and improving customer satisfaction
Please click on the relevant tabs above for more details on Spotlight and Media and Client Showcases related to Lean.
For more details on Focused Lean-SixSigma, Lean Services and Lean Manufacturing, please click on the relevant links within the diagram to the right or the list to the left.
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